At shop.shoesfc.us, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer exchanges or returns under the conditions outlined below.
Eligibility for Returns & Exchanges
- Items must be requested for return or exchange within 30 days of delivery.
- Products must be unused, unwashed, and in original condition, with all original tags and packaging intact.
- Items showing signs of wear, damage, or alteration will not be accepted.
Non-Returnable Items
- Clearance or final sale items
- Gift cards
- Items marked as “non-returnable” on the product page
Exchange Process
If you would like to exchange an item for a different size or style, please contact our customer support team with your order number and exchange request. Once the returned item is received and inspected, the replacement will be shipped accordingly.
Return Process
Approved returns must be shipped back to the address provided by our support team. Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
Refunds
Refunds are issued to the original payment method after the returned item passes inspection. Processing times may vary depending on your payment provider.